Kroger, a well-known grocery store brand, is celebrated for its exceptional services and unique offerings. With a focus on customer satisfaction, Kroger ensures top-notch service by showcasing the talents of their dedicated staff members. Notably, the bakery department boasts Eli, a skilled and renowned cake decorator. Renowned as the number one cake decorator in Houston, Eli's creations capture the essence of Pinterest-worthy designs. Additionally, customers appreciate the warm and welcoming nature of the Kroger team, promoting a friendly atmosphere. From the meat department, Daniel's expertise helps customers navigate through various meat abbreviations with patience and guidance. The checkout experience is seamless and efficient, thanks to attentive associates like Georgia. Furthermore, the exceptional customer service extends to other team members such as Nicole and Ilka. For those seeking delectable cakes, Meseret's creations are highly recommended, accompanied by outstanding customer service. Kroger, located at 151 N Friendswood Dr in Friendswood, Texas, truly offers a delightful grocery shopping experience. With their well-organized setup and friendly staff, Kroger is the go-to destination for all grocery needs.
Amenities and More
- Kerbside pickup
- Wheelchair-accessible entrance
- Credit cards
- Debit cards
- Wheelchair-accessible car park
- In-store shopping
- Prepared foods
- Quick visit
- Cheques
- SNAP/EBT
- Plastic bags
Reviews
Service quality is on a rapid downhill slide. My last visit mid-day mid-week found not a single checker and they closed a bank of self check registers leaving a long line to join the line at the other group of registers. After waiting and checking out my groceries, with at least 3 employees watching, I went to the customer service counter to express my concerns but it was also unmanned. I asked a store employee to see the manager and she told me to go to customer service. I explained that no one was there but she didn't offer to page or assist. So instead of a private conversation with a manager I'm posting my displeasure publicly. Wake up Kroger!
On more than 1 occasion, customer parks in curbside parking, gets out and goes shopping leaving little to no spaces for the curbside customers. Employees see this and don't say anything.
Placed a order for pickup at 2 pm Thanksgiving day a day before as I do every year. When we show up to pick up the order, they tell us they have no wings and asked me if anyone had called me to let me know. I called the manager Jason and he said there is nothing he could do. I understand that they ran out of the order I placed a day in advance but a heads up would have given me the chance to find a replacement for my party. Everything is now closed and I’m at a loss if what to do. Big fail guys!
Clean store and fast checkout. One of the cashiers Olga, was very friendly and helpful.
If you need a cake ASAP or specially decorated contact ELI in the bakery department he does amazing work! This is a Pinterest cake he recreated for me! #1 cake decorator in Houston just happens to work at Kroger’s too! Thank you Eli you made my husband’s day so special! Tha cake was the biggest deal of the day!!!!!
Staff friendly and helpful but takes forever to find stuff in the aisles. Some products not categorized correctly. Other stuff just randomly placed.
Don’t go to this store late evening or early morning. It’s run by young people who are busy talking, being loud and boisterous. The music in this store is always so loud and obnoxious that I have started driving further to avoid the noise
Hate giving two stars because I shop here a lot. But ran in at 10:55 to get Tylenol which would be a 1 minute transaction and the guy claimed the scanners were already off(which is not automatic employees have control of logging in and out). I get that you want to leave at a certain time but the business is open until 11. If someone can be done by that time and walk out at 11 or 11:01 that's part of the job. I can understand 5, 10, or 15 minutes but this is a customer facing business that operates anytime it should be open.
Location
151 N Friendswood Dr, Friendswood, TX 77546, United States
Hours
-
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